PolarwynServicesReview management
Review management. Your happiest customers are the quiet ones.
They loved what you did, they told a friend, and they never left a review. Meanwhile the one unhappy customer wrote three paragraphs. We fix that balance honestly: a simple ask after every visit, and a reply to every review within 3 working days.
- Requests
- After every visit
- Replies
- Within 3 working days
- Fake or paid reviews
- Never
- Plans
- Every monthly plan
01Why it matters
Reviews are where the comparison is won.
Watch someone choose between three businesses and you’ll see it. They check the stars, then how many reviews there are, then the date of the newest one, then how the owner answered the angry one. Four glances, and the decision’s made.
Most good businesses have far fewer reviews than happy customers, simply because nobody asked at the right moment. And an unanswered bad review tells every future customer that nobody’s listening.
Fixing both is steady work. It also helps you rank: Google counts reviews toward prominence, one of the three things it ranks local businesses on.
02What we do
Ask every time. Reply every time.
A system that keeps running on the busy days when you’d forget.
A review request system
Text or email, right after the visit
A short, friendly ask at the right moment, with a direct link to your Google review form.
A reply to every review
Within 3 working days
Good reviews get a thank-you that sounds like you. Hard ones get a calm, honest reply a future customer will respect.
Privacy by default
Especially in health care
Replies never confirm that someone is a patient or client, and never share private details.
Watching for trouble
Fake or abusive reviews
We flag reviews that break Google’s rules and report them through Google’s own process.
03How it works
How it runs.
1. Audit
Day zero
Your free audit shows where your reviews stand today, next to the businesses people pick instead.
2. Launch
About 3 weeks
The request system is set up and tested, and the backlog of unanswered reviews is cleared.
3. Every month
Month-to-month
Requests keep going out, every review gets a reply, and the report shows the trend.
04Your report
What you’ll see each month.
Steady beats sudden: a few new reviews every month look far more trustworthy than a burst.
- New reviews and your rating
- How recent your newest review is
- Replies sent
- Your reviews against your top 3 competitors
Included in
Review management is part of every monthly plan: Foundation, Growth and North Star.
05Questions
Questions owners ask about reviews.
Do you write or buy reviews?
Never. It’s against Google’s rules and it’s dishonest. We help you ask real customers, and that’s all.
Can you remove bad reviews?
Only Google can, and only when a review breaks its rules. We report those. For honest bad reviews, a good reply does more than removal ever could.
Will you reply in my name?
Yes, in your voice, using guidelines we agree with you at Launch.
Can we offer a discount for reviews?
No. Offering anything in return breaks Google’s rules, and a well-timed simple ask works better anyway.
06Next step
See how your reviews compare.
The free audit shows how your reviews look next to the businesses people pick instead. In 2 working days.
Free · No obligation · Your report to keep